Custom Requests & Modifications… 

Thank-you for the interest in having one (or more) of our bags customized. Due to volume of current orders and workshop capacity to build standard patterns, we are not taking on any new custom requests until January 2018. At that time please consider the following criteria below…
Thank you again for your interest, understanding, and support.
Sincerely,
-The Frost River design and production Crew
9/15/17

 

What we will do: We’re able to offer minor modifications to our packs and bags, including adding lash squares (here and there), swapping out certain types of shoulder straps, adding side pockets (where applicable) and other minor cosmetic changes.

What we won’t do: Move features and pockets etc. from one bag to another, change dimensions, or build anything completely custom from the ground up.

Our bags are carefully thought out and use-tested for their intended purpose. We hope that you’ll be able to find something we make that will suit your needs just the way it is.

We’re happy to take your questions and hear your product ideas. Feel free to contact us with any questions or comments you may have.

—– All customizations are subject to a minimum $25 custom fee and a wait may be required (so we may keep building stuff to fill customer orders and our store shelves.) —–

Keep in mind there are no returns on custom/modified products and that a modification may take 3-4 weeks. Our first priority is filling our retail and online orders with items off the shelf.

(Click on the FAQ tab for more info, or fill out the form below to let us know what you’re thinking…)

  • Which Frost River product would you like to get customized?
  • What modifications are you interested in? Please be as specific as possible.
  • Have a photo or drawing of what you're interested in having done? Upload it here. jpg, jpeg, gif, png, and pdf - Max file size of 5Mb.
    Accepted file types: jpg, jpeg, gif, png, pdf.