Custom Requests & Modifications…
Since we build our reliable softgoods ourselves,we have some flexibility on how we can build them. We take customization requests throughout the year, but during the last couple months, we have to focus our efforts on getting the gear we regularly build manufactured and sent out. During that time, we place a hold on fulfilling custom requests. Scroll down for more details!
What we will do: We’re able to offer minor modifications to our packs and bags, including adding lash squares (here and there), swapping out certain types of shoulder straps, adding side pockets (where applicable) and other minor cosmetic changes.
What we won’t do: Move features and pockets etc. from one bag to another, change dimensions, or build anything completely custom from the ground up.
Our bags are carefully thought out and use-tested for their intended purpose. We hope that you’ll be able to find something we make that will suit your needs just the way it is.
We’re happy to take your questions and hear your product ideas. Feel free to contact us with any questions or comments you may have.
—– All customizations are subject to a minimum $25 custom fee and a wait may be required (so we may keep building stuff to fill customer orders and our store shelves.) —–
Keep in mind there are no returns on custom/modified products and that a modification may take 3-4 weeks. Our first priority is filling our retail and online orders with items off the shelf.
(Click on the FAQ tab for more info, or fill out the form below to let us know what you’re thinking…)
Custom Requests November-December
Due to the holiday season, and our production working to fulfill holiday orders, our custom department will be unable to process requests through the end of the year. Feel free to submit your request throughout this time, but know that we will likely not respond until after the first of the year. At that time, we will respond to custom orders in the order in which those requests were received. If you have any questions or need immediate assistance, please email us at firstname.lastname@example.org or call us at 1-800-FROST-84.