You have found the page for all (or most of) the questions we at Frost River get on a more than regular basis. Please take some time to read through this page, as there’s a good chance the answer to your question is here. If not, feel free to contact us at the shop during normal business hours.
Can I add modifications?
We’re able to do some modifications to existing products, but in most cases we’ll need to build the item from scratch. If you’ve looked at our products and can’t find the right piece of Frost River gear that will work for you, the first step is to contact our design gurus using the customization form on our modifications page. We’ve been making our stuff for a long time and we know what’ll work.
Keep in mind there are no returns on custom/modified products and that a modification may take 3-4 weeks. Our first priority is filling our retail and online orders with items off the shelf.
(Click the “Custom Requests” tab for more info…)
What about the color?
We appreciate trying to find the perfect bag, that is why we feel each of our bags are unique. The leather will be dark brown. The canvas is a Field Tan color, which can be slightly more green or more tan depending on the dye run. We feel the subtle color variance each shipment of canvas has makes each product individual.
There are a select few products that are offered in a Hunter Orange color.
When will my order arrive?
We will will send you an email when your order is put in the system. This means we are either grabbing it off the shelf or building it upstairs. When your item has left the building you will receive a second email with tracking information and the carrier that will be delivering your package.
Expedited shipping orders need to call in first for a few reasons. First, we are a small, very busy company and need to build many of the items to order. Please check to make sure we have the product in stock to send. Second, orders received Friday afternoon through Sunday will not be shipped until the following Monday. If you need something quickly, please take this under consideration.
Does Frost River consider donations for benefits?
We do consider product donations for benefits and/or organizations. The first step is to fill out our philanthropy form. We will review the information and get back to you. It is important to submit the form at least a month in advance to allow for consideration.
We get many donation requests throughout the year, and wish we could donate to all. Please be patient and understanding.