WE JUST PLAIN GUARANTEE OUR STUFF.
We guarantee the hardware and workmanship on Frost River’s waxed canvas and leather packs, bags, and accessories forever. If we built it, we know the seams will stay strong, the zippers will work and the rivets and hardware will hold securely, and we take pride in building reliable softgoods at our shop in Duluth, Minnesota. We realize that stuff happens in life and rugged wilderness travel is tough on bags, and that if you use your gear hard, it will wear out eventually. That’s why it’s important to us that everything we make is highly repairable, usually worth repairing, and that we’ll be here to mend them with patches, straps, repairs, and fixes through a lifetime in the field — after all, the blemishes, scars, patches and stains in your pack each tell their own story, don’t they?
We stand behind all our craftsmanship and hardware. We guarantee the seams on your Frost River bag will stay sewn together, the rivets will hold, the zippers will work, and the buckles will do their job for as long as you (or your grandkids) have your bag. The lustre on the hardware will fade and patina, and the seams will age, but they’ll hold, and keep on working. If they don’t, and your product fails due to flaws in craftsmanship or hardware, we will repair or replace it at our discretion to get your gear back in service. Please send any warranty or repair products to us in clean condition. You can read more about caring for you Frost River gear in our frequently asked questions section.
What’s not covered?
Our warranty does not cover normal wear and tear on the canvas, leather, or straps. We use great materials, — the best we can find — they’re tough and will hold up to all sorts of use and abuse. However, we cannot guarantee cotton and leather to last forever. We can, and do, make repairs to canvas bags at a reasonable rate, both Frost River, and sometimes other brands. If you’d like to get more information, or request a quote on a repair job, contact us at firstname.lastname@example.org or call the shop (it can help to send a photo or two).
The Fine Print…
All warranty and repair work requires postage to be paid to and from the shop. We reserve the right to replace a Frost River item if we feel it cannot logically be repaired, and refuse service if your pack or bag comes to us in an unclean condition. If a replacement is issued, the original will not be returned. Damage due to excessive wear and tear, damage caused by an animal, abuse, misuse, neglect, an act of God or nature, and damage due to modifications are not covered by our warranty. Please get a hold of us by using the contact us tab if you have any questions.
Do I need proof of purchase?
The short answer, is no, you do not need a proof of purchase. We build all Frost River reliable softgoods ourselves and we put our signature on each and every piece. If your bag has that little Frost River tag, (called a taffeta) it’s covered by our warranty. We will gladly work with you to repair bags and gear sent without the taffeta, but they are not covered by our guarantee. If you have any questions, please get a hold of us by using the contact info here.
Why we guarantee Frost River’s Reliable Softgoods
We take pride in keeping canvas bags out in the world, and will work with you to keep yours in working order. We offer a lifetime guarantee because we know how durable our products are; we built them, and because we did, we can take yours apart, fix it, and get it back to you again for more years of service.