We here at Frost River are an understanding bunch.
Whether that Large Flight Bag is far larger than anticipated or if the gift of the Small Field Satchel is not quite what you need for your 2 month arctic adventure, we will do our best to help. Simply follow our return instructions below and we will make things right.
RETURNS FOR CREDIT WILL BE ACCEPTED UP TO 30 DAYS AFTER THE INVOICE DATE. (For the invoice price.)
Please note that custom orders are non-refundable and non-exchangeable.
Include a copy of your invoice. If you no longer have the invoice, include a letter with the following information:
- Phone number
- Email address
- Date of purchase
- Reason for the return
- Specify whether you would like an exchange or a
refund to the credit / bank card used.
Items being returned or exchanged must be in a new, unused, and unaltered condition. We reserve the right to not grant an exchange or return due to age or signs of use. Returns must be in original condition upon inspection on arrival.
Original shipping charges are non-refundable.We may have to contact you for additional information to complete the return.