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Shipping & Returns

 

SHIPPING POLICY

 

We process online orders all day at our shop in Duluth, Minnesota. As the manufacturer of all our Frost River bags, we pride ourselves in making the “reliable softgoods” you choose to buy. We work hard to maintain stock levels to allow quick delivery of the items you want. Orders for goods that are in stock normally ship the same day, or if on a holiday or weekend, the next business day. Occasionally, we need to build something especially for an order, in that case we will need a few days to get your item into the production workflow, built, and on its way. You can expect to receive an email when your order has been entered into our system and another when the package ships and is on the way to you. If you have any further questions, use the links below to email us or give us a call! 

 


 

EXPEDITED SHIPPING

 

If you need expedited shipping it is a good idea to give us a call to find out if the item is available for immediate shipping. You can reach us at 218.727.1472 or 800.FROST84. If your order is placed after 3pm CST, it will not be processed until the next day.

 


 

INTERNATIONAL SHIPPING

 

Shipping timeframe for international shipping will be dependent on the chosen carrier. We do not have control over any Duties / Tariff’s and said costs will be the customers responsibility.

 


 

WHEN WE SHIP

 

Every day that our carriers are open, we can ship packages. Weekend and Holiday orders will be sent the first available shipping business day.

 


 

SHIPPING SERVICE MAPS

 

Take a look at the maps below for average transit times from us in Duluth, to the Continental US.

FedEx Ground Service

FedEx Ground Service

 

 

 

 

 

UPS Ground Service

UPS Ground Service

 

 

 

 

 

 

USPS Priority Mail Service

USPS Priority Mail Service

 

 

 

 

 

 

*Please note that while we will make every effort to get your package on its way to you, once it leaves our shipping department with your carrier of choice, shipping guarantees or lack thereof are all handled by the carrier. Please check their individual terms or give us a call if you have any questions.

 

Returns

WE HERE AT FROST RIVER ARE AN UNDERSTANDING BUNCH.

Whether that Large Flight Bag is far larger than anticipated or if the gift of the Small Field Satchel is not quite what you need for your 2 month arctic adventure, we will do our best to help. Simply follow our return instructions below and we will make things right.

RETURNS FOR CREDIT WILL BE ACCEPTED UP TO 30 DAYS AFTER THE INVOICE DATE. (FOR THE INVOICE PRICE.) 

PLEASE NOTE THAT CUSTOM ORDERS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE.

Include a copy of your invoice. If you no longer have the invoice, include a letter with the following information:

  1. Name
  2. Address
  3. Phone number
  4. Email address
  5. Date of purchase
  6. Reason for the return
  7. Specify whether you would like an exchange or a
    refund to the credit / bank card used.
 
We will credit your account within 10-15 business days.
Items being returned or exchanged must be in a new, unused, and unaltered condition. We reserve the right to not grant an exchange or return due to age or signs of use. Returns must be in original condition upon inspection on arrival.
Original shipping charges are non-refundable.We may have to contact you for additional information to complete the return.
 
 

SEND ALL RETURNS TO:

Frost River Trading
1910 West Superior Street
Duluth, MN  55806
(218) 727-1472 or 1-800-FROST 84
More Questions? E-mail: frostriverorders@frostriver.com