Find your calling of crafting and working with Frost River’s reliable softgoods in our fair city of Duluth, MN. Frost River is growing and we need more talented folks to help us out! Take a look at our available positions below.
TO APPLY FOR AN AVAILABLE POSITION: COME TO OUR STORE AT 1910 W SUPERIOR ST. TO PICK UP AN APPLICATION. WE LOOK FORWARD TO MEETING YOU, CHEERS!
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PRODUCTION ASSOCIATE - SEWING
Find your calling of crafting at Frost River! Frost River Trading Co. located in Duluth's Lincoln Park Craft district is searching for talented folks to join our team!
We are a locally owned small business looking for applicants to fill industrial sewing positions. No industrial sewing experience is needed- but a desire and interest to learn this trade is a must. Basic sewing skills are a plus. We have full and part time positions available, Monday thru Friday, day time hours (with occasional evening / weekend OT), in a fun, fast paced environment. We offer excellent benefits including Medical and Dental, PTO and 401k for full time positions. Competitive wages based upon experience.
Requirements: Applicants need to be quick learners, self-motivated, have a high attention to detail/quality, a positive attitude to teamwork with the ability to work independently, and work a physically demanding job. Applicants are encouraged to apply in person at Frost River Trading Co. 1910 W Superior St. Duluth, MN or email cover letter and resume.
Email contact is frsales@frostriver.com
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STORE SALES ASSOCIATE
Frost River Trading Co. is looking for a motivated, quality and customer-service-oriented individual to fulfill the role of Sales Associate at their 1910 W Superior St. location. The ideal candidate will be reliable, responsible, detail-oriented, confident, enthusiastic, self-motivated, and hard-working. Position requires flexibility and evening and weekend hours.
Sales Associate job duties are as follows: Greet and assist customers with selecting products for purchase. Responsible for all sales activities from start to completion.
Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service.
- Welcome customers by greeting them & offering them assistance.
- Assess customer's needs and provide assistance and information on product features.
- Maintain store presence through consistent store maintenance including cleaning and keeping store neat, well displayed & stocked.
- Open and close cash register, ring sales & process online orders.
- Answer the phone and provide professional service as well as take phone orders.
- Ticket, arrange & merchandise to promote sales.
- Process catalog requests.
- Check and answer emails.
- Assist in store inventory.
Applicants are encouraged to apply in person at Frost River Trading Co. 1910 W Superior St. Duluth, MN or email cover letter and resume.
Email Contact: dmoen@frostriver.com
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CUSTOMER SERVICE REPRESENTATIVE
Frost River Trading Co. is looking for a motivated, quality and customer-service-oriented individual to fulfill the role of Customer Service Representative at their 1910 W. Superior St. location. The ideal candidate will be reliable, responsible, detail-oriented, confident, enthusiastic, self-motivated, and hard-working.
Duties of the Costumer Service Representative are as follows:
The Customer Service Representative is responsible for providing effective customer service for all customers by using knowledge of company products and services. CSR's interact with customers to provide information in response to questions, concerns and complaints mainly by phone & internet.
Expert communication and listening skills are a must for this challenging and rewarding position which is often the 'face' of the company to our customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience.
Customer Service Representatives know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.
Customer Service Representative's Responsibilities:
- Manage and prioritize multiple concerns simultaneously.
- Provide appropriate and correct information to incoming customer order status and product knowledge requests.
- Maintain a positive attitude, even when faced with misplaced criticism and frustration.
- The ability to learn quickly and move on from both success and failure.
- Provide timely feedback to company management regarding challenges or customer concerns.
- Partnership with the sales team to meet and exceed customer's service expectations.
- Listen, document and help resolve conflicts with customers.
Customer Service Representative Requirements and Qualifications
- High School Diploma
- Previous Customer Service experience
- Computer experience and aptitude
- Patience in dealing with confused or irate customers
- Problem-solving skills, and the ability to think under pressure.
- Commitment to continual education about the company, products and services.
Wage commensurate with experience and abilities.
Job type: Full-time
Full-time employees are eligible to receive PTO, Health/Dental insurance, 401k and health savings account.
Applicants are encouraged to apply in person at Frost River Trading Co. 1910 W Superior St. Duluth, MN or email cover letter and resume.
Email Contact: dmoen@frostriver.com