Following up on my original review—Frost River ultimately made this right. The waist belt arrived as promised, and it’s exactly what I expected. After additional clarification, I also have a better understanding of its intended role for stability rather than true load-bearing, and it will work well for how this pack is designed to be used.
I also want to specifically acknowledge Richard and the team at Frost River. He went above and beyond in resolving this—taking the feedback seriously, implementing clear changes to the product page to prevent future confusion, and following through in a way that reflects real accountability. The handwritten note, book, and gift card were thoughtful touches that weren’t necessary, but definitely appreciated.
In the end, they stepped up and stood behind both their product and their customer. I’m glad to be keeping what is, without question, an outstanding pack.